Agenda
Wednesday, 30 August 2023
Please note that 1:1 meetings will be running throughout the day.
Registration & Check-In
Secure your seat in the keynote room for the day.
Welcome to the 24th CIO Edge: Accelerating Performance and Innovation
Jim Berry - CEO & FounderAs modern CIOs, you must lead with confidence amidst global and internal challenges, effectively communicating the value of technology to secure resources and enable growth. While modern business requires resilience, agility, scale and flexibility to achieve ambitious performance and productivity outcomes – achieving them is a very different matter.
What does the CIO need to identify new sources of innovation and revenue, to ensure technology-driven growth, and to build a culture of innovation that works? To secure the necessary resources and support they need to evaluate, articulate and communicate the enablement value of Technology.
CIO Edge brings you a powerful day’s agenda, codifying research and lessons learned to give our local technology and business leaders practical ways to accelerate performance and innovation-led growth.
Latest Research from ADAPT's "Exponential Value Roadmap" for A/NZ CIOs
Gabby Fredkin - Head of Analytics & Insights at ADAPTStructured, coordinated and collaborative change is critical to leading effective modernisation. The problem is that most Australian organisations are mired with legacy and short term challenges, without the time or resources to take tech strategy to the next level.
Over the last 2 years, ADAPT has built a unique modernisation and maturity roadmap to fill the gap for A/NZ organisations. One that both assesses the maturity of your tech strategy, your capabilities and business value, and then charts the best pathway to modernisation and exponential value.
Built with guidance from MIT’s Peter Weill, the EVR moves from legacy, through fit-for-purpose Modernised IT, to then becoming a partner to a Connected Business, and ultimately enabled to unleash value as an Exponential Enterprise.
After 1000s of assessments and our first 12 months of capturing data inputs, ADAPT will reveal latest EVR findings, showing CIOs:
- Where Australian CIOs are focusing their resources – and where you stand on the roadmap
- Who the top performers in Australia are – and what levers they pulled to get there
- The milestone steps to successful modernisation
- The inputs and levers that create business value at each stage
This new and unique Australian performance data from ADAPT shows that those funding and leading structured innovation are outperforming their peers on all counts including growth and profit, better CX and EX, while gaining more efficiencies from modernised operations.
The EVR for the first time gives local CIOs an easy to explain guide to help take their executives and Board on a journey to success – whilst also mapping where you stand on the journey, compared to everyone else – based on purely local data and survey inputs.
Get an Edge: Making the Most of Your Day
Tenar Larsen - Head of Community & Ecosystem PartnershipsMIT Research: Going Faster is Not Enough. Add Innovation to Outperform.
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorAchieving speed on its own in business doesn’t differentiate much. In today’s digital world, top performers are both faster to market and better at innovating to generate new revenue because they have the technologies and mechanisms needed to achieve them.
In this briefing, Peter will outline latest MIT research to identify 4 organisational drivers that combine speed and innovation – then discusses how, when done right, they can contribute to top performance. Based on 721 companies surveyed at the end of 2022
As Chair of CISR at the MIT Sloan School of Management, Peter’s work centred on the role, value, and governance of digitisation in enterprises and he consults several of Australia’s and the world’s leading CIOs, ExCos and Boards. Peter was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.
High Performance at Mercedes-Benz - Interview with the CIO of Mercedes-Benz Group AG & Mercedes-Benz AG
Jan Brecht - CIO of Mercedes-Benz Group AG & Mercedes-Benz AG Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorWe illustrate the approach with a case study of Mercedes-Benz demonstrating how the company achieves resilience via combined speed and innovation. Leadership around technology at Mercedes-Benz is focused on creating digital mastery and entrepreneurial accountability to deliver on both speed and innovation. Becoming a digital company requires more than employing experts, so Mercedes has built communities of practice throughout the entire company to ensure digital fitness, leadership, simplified work, and innovation ecosystems with data as the guide. MIT have given us exclusive permission to share the insights of this recorded interview.
The Empathic Software Factory: A Blueprint for Getting Better Products to Market, Faster, all the Time
Roz Gregory - Vice President at VMware Tanzu, APJIn an age where software agility is business agility, what do organisations like the US Army, Toyota and Service NSW do that makes them so good at delivering new software products? What’s the ‘special sauce’ that makes them high-performance ‘empathic’ software organisations?
Many CIOs know that a learning and responsive organisation is driven by the culture. But how do we move from established waterfall and project-based operations to product-oriented methodologies, incorporating scientific principles, balanced teams, and continuous learning?
As an organisation, how do you get started and deliver outcomes early, and what are the key leadership attributes required to support these changes?
Walk away with clarity on the tools and practices – both big and small – that you can implement today to achieve better software outcomes.
Morning Break
Refreshments, snacks & connections
Insights from the Edge: Leading IT for NSW
Laura Christie - Chief Digital & Information Officer at NSW Govt & Deputy Secretary of Digital.NSW Byron Connolly - Head of Programs & Value EngagementService NSW delivery executive director Laura Christie has stepped into the NSW CDIO role following Greg Wells’ promotion to CEO of ServiceNSW. Laura is an experienced public sector leader having spent 15 years in roles in the NSW Government, Commonwealth Government and the not-for-profit sector. Her expertise and achievements were acknowledged in 2018 as the recipient of a Public Service Medal for outstanding public service to policy development and reform initiatives.
Prior to leading Digital.NSW, Laura led Service Delivery for Service NSW, where she was responsible for the Service NSW shopfronts and Contact Centre, leading over 3500 staff. She joined Service NSW as Executive Director Partnerships where she was instrumental in providing Service NSW with dedicated cluster and agency partnership support.
Accelerate and Extend the Impact of Technology Across the Business
Antoine Shagoury - Global CTO at Kyndryl (formerly Global CIO of State Street, and Group COO of the London Stock Exchange)Businesses want to grow and succeed but face many challenges, including distributed workforces, growing IT complexities, and uncertain economic times. They also want to modernise, transform, and extend the impact of technology across their workforce with automation, in dynamic, responsive environments.
Join this session to gain Kyndryl CTO Antoine Shagoury’s perspective on:
- Driving more engaging customer and employee experiences with holistic operability
- Make informed decisions with AI while streamlining IT operations
- Scale new services like Sustainability, FinOps quickly and efficiently while driving business growth
The Digital Adoption Imperative
Debra Sutton - Regional Vice President and Country Manager at WalkMe Darryl Crumblin - Sales Enablement and Digital Adoption Manager at Wesfarmers Industrial and SafetyDespite all the successes achieved to date, A/NZ IT leaders tell ADAPT that they suffer from a lack of unified vision to technology adoption, conflicting business priorities, resistance to change, burnout, and talent shortages.
Technology investments promise improvements in employee and customer experiences, including seamless business processes and integrated communications. However, a lack of digital adoption across your applications threatens to derail these benefits, squandering billions of dollars of investment. Often, the return on value from technology investments are set over a long period of time, with long implementation and training periods.
In this fast-paced world, this is no longer a viable strategy. You need to extract the value of these investments as quickly as possible. That starts with driving adoption at the point of inception, long before implementation, roll-out, and training. What approaches can you take to overcome these challenges to ensure that your technology investments deliver optimum value?
ADAPT Executive Insight Roundtables
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
If You Don’t Have a Generative AI Strategy, It’s Time to Get One
Michael Billimoria - Managing Partner, Enterprise Technology & Digital General Manager at DXC Technology Michael Henry - Managing Partner, Analytics at DXC TechnologyNow is the time to get started with Generative Artificial Intelligence (AI) – especially because your competition is most likely using the technology already or planning to use it soon.
Need proof? In a recent survey, more than 8 in 10 business leaders said they either have Generative AI already in production or are planning to use or experiment with the technology soon. Generative AI is being normalised, as evidenced by the rapid adoption of ChatGPT with over 100 million monthly users registered in January, generating 10 million queries per day. This technology is helping organisations strengthen collaboration, discover valuable insights, and improve products, programs and services.
Although there are serious challenges and concerns facing the use of Generative AI, including ethics, regulatory compliance and security, with the right safeguards in place, organisations can leverage this technology to drive customer and business value. DXC Technology has been working with customers to implement AI capabilities for decades, and continues to operationalise the latest technologies at enterprise scale.
Join DXC Technology at our roundtable as we discuss how you can prepare a smart, responsible and ethical Generative AI strategy.
How AI and Automation Adoption Can Revolutionise Work: Unleashing Productivity with New Approaches
Derek Laney - Technology Evangelist at SlackJoin us for an enlightening roundtable discussion where we delve into the insights from Slack’s State of Work 2023 research. Discover the immense pressure faced by business leaders to maximise productivity (71%) and the productivity paradox caused by outdated performance management methods.
Get ready to embark on a journey towards supercharging your team’s performance with innovative approaches. Can we finally bid farewell to wasted time? Shockingly, employees spend 32% merely appearing productive and a staggering 43% in unnecessary meetings.
The conversation is no longer about office, remote or hybrid work its about driving adoption of better ways of working for better business results. Engage with industry pioneers, hear their success stories, and unlock practical strategies to conquer productivity challenges. Collaborate, ask questions, and shape the future of work.
During this open discussion, we will discuss:
- How visionary leaders are driving productivity and performance through new ways of working
- The game-changing impact of generative AI on knowledge work flow, unlocking individual and group productivity
- How a new frontier of security and trust is already evolving in your organisation
Generating Consistent Sustainable Value with Your IT Initiatives
Jimmy Miloseski - Head of Technology Strategy at Telstra PurpleCIOs face increased scrutiny to demonstrate ROI from their technology investments and modernisation initiatives. However, the most significant challenge lies in securing leadership buy-in and exhibiting business wide value from their IT initiatives.
Join this session to discuss effective strategies for CIOs to thrive in the new FY and build a future-ready, digitally enabled business.
- How to create and capture value from existing and future technology investments
- The impact of current economic headwinds on IT Budgets
- Building IT initiatives that deliver resilient architectures and operational efficiencies
The Impact of AI and ML on the Future of Work
Damian Leach - CTO-APJ at WorkdayThe future of work has arrived with AI transforming every aspect of the business. HR has shifted to a skills-based economy. Finance has modernised to fully digital transactions. And IT must manage tools for a distributed workforce while keeping up with emerging compliance, laws, and regulations – and ethical approaches to delivering AI.
Join us to discuss how AI will become essential to HR and Finance strategies.
Peer Networking Seated Lunch
Lunch Roundtable: Customer Identity in the Digital-First World
Ash Diffey - Vice President of Asia-Pacific and Japan at Ping IdentityWords have meaning…but as the complexity of engagement and experience in a digital world has accelerated, identity is a word that we simply cannot afford to allow to be confused, misused or otherwise interpreted. Identity is foundational to experiences—both customer and employee—and is not open to random acts of misinterpretation. It is central to operational effectiveness and customer trust, pushing growth, opportunity and value.
So what does “Identity” mean to cross-functional stakeholders and how are enterprise teams demystifying this increasingly confusing landscape? Join Ash Diffey, Vice President of Asia-Pacific and Japan, from Ping Identity to discuss Customer Identity’s new role in a digital-first world, looking to make the most of the experience economy.
ADAPT Executive Insight Roundtables
Attend your pre-selected roundtable to participate in a peer discussion with confidence under Chatham House Rule moderated by an ADAPT analyst with subject matter experts.
Harnessing Data, Technology, and Collaboration for Business Sustainability
George Evans - Vice-President, Products & Resources Lead, APAC at CognizantWe will explore how data, technology and collaboration are the keys to driving the next phase of business sustainability. Drawing from a survey of 3,000 executives, we will examine five main recommendations for businesses to invest in sustainability, integrate data-driven initiatives and elevate the CSO position within the C-Suite to enable meaningful business transformation. Join us as we discuss how to make sustainability an essential part of our economy.
New Research: How CIOs Empower People to Accelerate from Idea to Innovation.
Angela Fox - Senior Vice President & Managing Director at Dell Technologies Australia & New Zealand Adrian Iannessa - Storage, Platforms & Solutions Presales Leader Dell Technologies Asia Pacific/JapanIt’s never been more important to innovate new revenue streams and efficiencies. But how well are Australian organisations able to do that? And how well are they enabled by IT to improve time to value?
Join Dell and industry experts to learn how you can innovate amid unprecedented uncertainty. They’ll discuss insights from a new study on how innovation leaders have built up resilience to innovate at any time, the importance of sustainable innovation and the power of ecosystems.
Your people want to help shape future direction – and the right people and processes turn ideas into innovation outcomes. So as CIO, how do you empower your innovators in today’s hybrid world? How do you cater to people, while also implementing flexible and secure IT supply that’s managed uniformly and accessible anywhere?
Breaking Barriers: Revolutionise your Service Operations with IT Innovations
Travis Ingram - Travis Ingram, Principal Strategist, Inspire Value at ServiceNow Jørgen Skogstad - Principal Strategist, Inspire Value at ServiceNowLeaders are under continuous pressure to justify their tech stack and prove the value of each investment. CIOs have identified “competing business priorities” as a persistent obstacle to implementing IT initiatives. Furthermore, organisations grapple with the integration of disparate systems and processes in our fast-paced world.
Join us for an engaging roundtable discussion where we’ll explore strategies to break through these barriers and revolutionise your service operations. Key topics to be addressed include:
- Leveraging advanced automation powered by AI to optimise resources and streamline operations
- Identifying and addressing repetitive tasks and gaps in service coverage
- Enhancing digital experiences for customers and employees
- The benefits of end-to-end visibility and control in service operations
Don’t miss this opportunity to join leaders in exploring innovative solutions that will propel your service operations forward and drive sustainable success.
Harmonise Application Development Velocity and Continuous Data Compliance to Drive Innovation
Paul Gray - Regional Vice President, Sales, APAC at DelphixHow can CIOs cultivate a culture that harmonises innovation and speed with enhanced data security and compliance? By seamlessly integrating compliance within agile methodologies, they optimise development cycles while steadfastly maintaining data regulatory benchmarks. This proactive approach not only curbs data breach remediation expenses but also acts as a shield against substantial fines.
Join Delphix to discuss:
• Improving the developer experience focusing on productivity and quality
• Techniques and strategies for achieving compliant automation at scale
• Increased data governance challenges as AI is democratised
• Unifying data security and compliance
Catch Up & Connect
An opportunity to meet with each other and with strategic partners.
McKinsey: Generative AI: How to get Started… and Keep Going
Nic Hohn - Chief Data Scientist at QuantumBlackGenerative AI is revolutionising the way processes can be automated, augmented or accelerated. The underlying technology is moving at an incredible pace. In this talk I will discuss how to think about key choices, get started and experiment now while keeping an eye on what is coming next.
Nic is a Distinguished Data Scientist at McKinsey & Co, and the Chief Data Scientist in Australia for QuantumBlack, the AI arm of McKinsey. He supports organisations in creating impact from the latest AI technologies in a pragmatic and responsible way.
CIO Panel: The CIO Role in Delivering Exponential Value to the Business
Peter Hind - Principal Research Analyst David Hogarth - CIO at Virgin Australia Jakub Firek - CIO, Corporate Services at Commonwealth Bank of Australia Christopher Johnson - Head of Group Technology at Charter Hall Claudine Ogilive - Founder and Managing Director at Ogilive & Ogilive Pty Ltd or O&O ConsultingIt has never been as important to show the enablement value of technology and how the CIO can help to protect against margin risk while driving growth.
Based on ADAPTs new Exponential Value Roadmap (EVR), and 100s of interactions with the top 1000 enterprise and government organisations in Australia, the research now assesses which are the top performers, and what they do differently or better than their peers to reach that peak.
- How to prioritise spend to ensure resilient IT supply, data democratisation, compliance, and security across the business?
- Ensuring that tech strategy is on track, so your organisation leads the field – and staying relevant in the modern age.
- How can you become the CIO that modern business demands?
We gather some of the top CIO and business leaders in Australia to give frank advice and practical tips on how to get it right.
MIT Workshop: How To Enable Speed and Innovation and Become the Top Performer?
Peter Weill - Chairman & Senior Research Scientist at MIT CISR & ADAPT Senior AdvisorWe conclude CIO Edge with a workshop with Peter Weill, designed to help improve your business and leadership skills and learn from each other what works.
Digital enablement of both speed and innovation is a great opportunity for you to reinvent how your company does business—to become the company you have always wanted it to be. In the morning session, Peter revealed the 4 modes of operation:
- Fast and innovative companies
- Fast but incremental companies
- Innovative but slower companies
- Slow and steady companies
We also showed that to be fast and innovative, the following 4 drivers are needed:
- Empowering leadership while simplifying work
- Adopting leading-edge technology
- Using data as the guide
- Nurturing an innovation ecosystem
Being excellent at both these enabling technologies and management mechanisms was common in the top-performing companies.
So how exactly do companies achieve this combination?
What is the mix of enabling technologies and management mechanisms to create performance, innovation, agility and speed?
Peter will help you to self assess where you are today and brainstorm in table top peer groups how to do better.
As Chair of CISR at the MIT Sloan School of Management, Peter’s work centres on the role, value, and governance of digitisation in enterprises and consults several of Australia’s and the world’s leading CIOs and Boards. Peter was ranked by Ziff Davis as the 24th most influential person in IT and the highest ranking academic. MIT CISR undertakes practical research on how firms generate business value from digital.
Closing Comments
CIO Edge Peer Networking Drinks
Based in our keynote room – an opportunity to stay, mingle and meet other attendees over drinks and food and discuss the day.