Digitally enhancing Adelaide Airport’s invisible customer experience with David Blackwell
Peter Hind Senior Analyst at ADAPT Interviewee
David Blackwell Executive GM Customer Service at Adelaide Airport
David Blackwell is Executive General Manager Customer Service, overseeing the customer-facing activities to enable Adelaide Airport in providing a seamless and connected service to all airport visitors.
Speaking with ADAPT’s Senior Analyst, David shares how Adelaide Airport has digitally enhanced customer experience and new metrics to influence internal and external stakeholders.
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