Digital Transformation & Execution Leadership Program
To put our gathering of regional heads of digital in a unique and powerful position of advantage, we start each Edge event with feedback on our local research and pre-event delegate surveys, allowing you to validate your strategy and digital maturity.
The early leaders in the digital economy are more profitable, exceling in their strategic use of data, in digital innovation, creating new business opportunities through platform strategies, and adapting to the changing nature of work and the workplace – where does your organisation sit?
Matt Boon now leads our advisory practice and will distil our data, having recently joined ADAPT after an 18 year career with Gartner.
Over the last decade or so we have seen a dramatic shift in the IT landscape. Organisations increasingly see that technology is not just a ‘nice to have’, it’s a strategic imperative with a backlog of projects that need to have been done yesterday.
This shift has meant IT departments need to rethink their role in organisations and how they operate. The truth is that most IT departments were conceived in a very different era under very different circumstances and are now often failing to respond to the needs of increasingly technology-savvy (and increasingly demanding) users.
It is time to look at how we might do things differently. What would it mean to create an IT function that genuinely empowers the people it serves? That encourages skill development and technology adoption, and guides users towards the right technology? How would we structure it, how would we operate it and what might the benefits be?
In a world where technology is increasingly pervasive and every business is turning out to be a technology business, is this a challenge that can no longer be ignored?
A local digital leader will outline the challenges of People transformation – the final piece of your digital transformation journey.
New technologies, business models and industries have opened opportunities for Australia to realise our potential in the new digital and globalised marketplace. For businesses to play a part in this 4th industrial revolution, they must transform digitally. How are businesses reacting to this revolution and the great opportunities it represents? ADAPT has comprehensively explored the status of Australian digital transformation and organisations’ ability to meet changing customer demands. We challenge three senior leaders with this validation data and pass their insights to you.
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People transformation; the final piece of your digital transformation journey. Allan Ryan from the Hargraves Institute takes delegates through the journey of understanding why you need to start thinking about how your people connect with your digital strategy else risk failure. This roundtable will be performed in the new ‘Collaborative Circle” format, so expect to learn directly from your peers around the how and why behind ‘people transformation’
The digital transformation of enterprises and entire industries means that survival depends on effectively managing and extracting incremental value from an organization’s most valuable asset: Information. Organizations must use new technologies to unlock the power of information, become more Intelligent and Connected through automation and artificial intelligence, and drive engagement with customers, partners and employees.
Join senior execs from AWS and their customers to debate how to build a future ready business and the role of Cognitive AI for the Future of CX. As new technologies and emerging competitors disrupt established industries, enterprises around the world are seeking their own Digital Transformation to keep pace. Hear about technical and non-technical changes undertaken by other large enterprises and learn tips and tricks on how you can get started with your own transformation journey. This session will include working lunch and has limited capacity to register early to ensure your place.
Email. Social media. Endless pings and dings. We live in a world littered with digital distraction and temptation. And when we need to do focused, impactful, and creative work, protecting that time is precious.
Join Dr. Amantha Imber as she takes you through the latest productivity research from psychology and neuroscience. And explore the evidence-based strategies that will help you transform your work habits, turbo charge your output, and optimise your work hours.
Australia needs to see systemic and sustainable organisational change. We need room to experiment, but there are rarely existing budget or procurement processes to allow for investment and iteration without lengthy business cases. Fact is, most new ideas and technologies (Agile, Design Thinking, DevOps) are restricted by working out how to budget to fund the initiative, how to procure.
Agile delivery and real-time systems/processes – all are impossible if existing systems & processes demand lengthy approval processes, or business cases which mean you are supposed to know everything at day one – with no room for iteration, experimenting, test/learn. You can’t map these things out ahead of time.
New ways of doing things demand new ways of budgeting, financing, procuring and corporate governance – otherwise we end up with the same problems and results that existing processes create.
As well as slowing large organisations, this has hamstrung our start-up sector where many can’t get work because of procurement walls.
Paul will debate the state of play across Australian government, start-up and corporate – what you as Digital leader need to do about it – and suggest new ways of doing things.
What does the title of a corny Hoobastank song have to do with SXSW 2019 takeaways? Absolutely everything. In this talk, we will explore the next frontier in personalisation—the trends, benefits and potential unintended consequences of Relevancy 2.0. Then we will focus on what organisations must do now to finally put the personal back into personalisation.
Regarded as a thought leader in the area of the Digital Economy, Ian is a regular speaker on “Big data”, broadband enabled services, and the impact of technology on society, Ian is the CEO and Chief Data Scientist of the New South Wales Data Analytics Centre. With 25 years’ experience in ICT, Ian has led organisations delivering products and outcomes that have impacted hundreds of millions of people globally. He has held senior management roles in Europe and Australia including Director for Radio Access Performance at Nokia, Global Head of Sales Partnering at Nokia Siemens Networks, and Divisional Chief and Flagship Director at the CSIRO.
Vince Pierce has a passion for enterprise transformation, one that brought him to Australia in mid- 2016 to head up the role of General Manager of Westpac Next, the team driving the design and delivery of Westpac’s Service Revolution Transformation to remain relevant, competitive and the brand of choice for their 13+ million customers.
Nearly 3 years later, Vince will share the journey, adventure and challenges of finding and connecting that golden thread of the customer experience that sits at the heart of every business.
He’ll share how they’ve gone about inspiring 40,000 employees to embrace an end-to-end customer journey approach and human centred design against a landscape of emerging technologies and the quest to operationalise data which is disrupting banking in a way it never expected.
The “what comes next,” is a question that’s top of mind for CEO’s and their executive teams across the globe. Between the meet me in the moment expectations of today’s tech savvy customers and the demands of Boards and Shareholders to generate financial returns, the landscape for banking has never been more competitive and according to Vince never more exciting.
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Research among CIO’s routinely identifies a dissatisfaction with the rate of progress – or an inability to progress at all – as chief among their concerns. Despite board-level support, resourcing and a clear mandate for change, it’s harder than ever to get stuff done. ADAPT’s recent survey of CIO EDGE attendees supports these findings, highlighting issues associated with people and processes (internal politics) as being one of the primary barriers to success in digital transformation initiatives.
Interestingly, a recently declassified WWII-era CIA sabotage manual recommends a number of tactics designed to bring enemy activities to a grinding halt, that are endemic in today’s organisations. These present an interesting, disturbing and, frankly, hilarious, insight into systemic barriers to progress.
Join Apolinar for a discussion of how the elements of organisational self-sabotage are present in today’s organisations, and how to counter them.
We digitally transform our businesses. Our customers are digital natives who want the convenience of interacting with us on their terms. Yet authentication seems stuck in the dark ages of username and password. It’s friction and it’s frustration.
Does user experience matter or is it all about security? (Is it possible to have both?)
If the future of authentication is passwordless,
- Are you ready?
- Do you care? Why should you care?
- Where do you start?
Multi-Factor Authentication – What is it? Do you need it?
AI is transforming how organisations can automate and improve their CX. Despite the AI hype, implementation brings opportunities and challenges – How can you leverage AI to create superior CX? Join AI experts from SAS to learn tips behind the AI buzz with successful use cases from various industries. Canapes and drinks will be provided, secure your spot and register early.
Intelligently matched opportunities connecting the right people at the right time for the right reasons.
We’re in times of exponential change, and everyone is either “transforming”, “going digital”, or discovering “new ways of working”.
Sherif is Atlassian’s most senior and long serving product manager and challenger of all things digital disruption. He is is passionate, experienced and pragmatic, as their king of digital transformation – driving a true culture of collaboration.
Having been at Atlassian for 9 years, Sherif works closely with Scott and Mike as Co-CEO’s on their digital strategy, so his experience accompanied with knowledge of their customer challenges and industry trends, will help him answer:
- What proven hacks exist to improve team culture?
- What ways does Atlassian build trust in the workplace?
- What are the actions that Australia’s digital leadership can take to create the best environment for our teams to succeed?
We have the chance to solve the seemingly impossible with science, to make life better for every single Australian.
Advances in AI will unquestionably have impacts on our society. To harness AI, we need to invest in fuelling the minds which will unleash its potential in the future. To ensure a long and prosperous future for Australian industries, we need to ensure Australia grows its pipeline of AI-literacy. For machine learning technology to work well, it needs to ‘learn’ and it is our role to help give this technology real intelligence.
Data61 is currently working on the “National AI Roadmap” which, when complete, will advise federal government policy related to artificial intelligence.
Australia must rally around bold, visionary missions, and what they mean for our industries of the future. CSIRO is at the cutting-edge of applying AI to their research – from digital agriculture to smart energy grids and safer, more efficient manufacturing. These new and emerging industries will create jobs of the future. CSIRO’s experience is that by embracing disruptive digital technologies in our own research, it has freed people to focus on things which deliver more value, and this has led to broader growth. AI, and its ability to create Society 5.0, is one we should be reaching for.
We live in a world both fascinated by, and terrified of, the disruption about to be caused by digital, blockchain, big data and artificial intelligence. Yet, we don’t know that our businesses would be better off in three years if we adopted these technologies for free, today. We use client examples to discuss that the way humans work in teams, will determine if technology enables your business to survive through: Importance of having the whole organisation (including support functions) working the same way as the digital team and managing compliance/risk in an agile environment How to get executive leadership teams to adapt the strategy and business model to changes in markets and customer expectations Generating collaborative and engaging business environments at the scale required to ‘shift the dial on value’ in your business Forming cross-functional teams that prioritise their work to the most VALUABLE thing that the business can deliver right now Valuing rapid real customer testing of digital services in the market, 10 times more than prototype validation with focus groups
- What is the biggest blocker to getting new ideas into the hands of your customers quickly?
- Do your support functions (HR, marketing etc) work in a similar way to the digital team? What differences are there?
- How do you adapt your strategy and business model today to changes in markets and customer expectations?
Technology plays an increasingly important role in the way we work, communicate and interact with others. Meanwhile, many companies are creating a working experience for their employees that encourages them to be productive and engaged in their work.
Earlier this year, The Economist Intelligence Unit conducted a global survey commissioned by Citrix, to investigate how technology shapes the working experience that companies create for their employees, and how companies can use technology to manage that experience.
Charles is currently director of thought leadership research for Asia based in Singapore, where he covers a territory spanning from Australia to India. His team works with many Western multinationals from the Fortune 500 and increasingly with Asian multinationals, governments, SMEs and high-growth technology firms. Having recently managed the region’s technology research practice, Charlies will share the key highlights from their EX survey.
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You face daunting challenges — from supporting your brand and helping grow your bottom line, to innovating at a pace that delivers market differentiation. How do you ensure you have the right infrastructure, expertise and technology mix that supports your business’ need to scale and adapt to meet customer expectations? On the flip side, how do you keep up with the waves of technological change, paired with the internal demand to transform, and still keep the customer experience front and centre?
During the roundtable you’ll discuss with peers how a well-planned and well-managed digital experience platform in a Cloud environment can help you maintain, manage and consistently deliver the experiences your customers and prospects expect. Discuss with your peers ways to foster an ‘experience first, technology second’ approach and mindset, examine your common challenges, and how you can support an evolving business strategy that creates an engaging, personalised and responsive customer experience.
Darryn will be joined by Sitecore and Switch during this roundtable.
Roundtable will expand on the theme and the importance of bringing the whole organisation along the journey with the digital teams Topics will include – Enabling the business through having support functions apply agile ways of working (e.g. marketing, HR, procurement), Getting compliance right in an agile environment and first-hand lessons from scaling agile at ING Europe and Australia
In an era of unprecedented disruption from technological advances and regulatory change, organisations in all sectors are realizing the benefits of new strategies and business processes that drive crisper customer experiences through intelligent automation.
This Roundtable will discuss using agile approaches such as Design Thinking to leverage the best of human ingenuity, supported by strategic and technology insights. Breaking through legacy business challenges to drive innovation and efficiencies by automating intelligently for the new digital economy.
Join this session to discuss how to scope, test and deploy intelligent automation solutions, manage the people and organisational changes they bring, and navigate new considerations on governance.
Today’s leaders overseeing digital transformation and execution must above all manage the resource allocation process across the three areas of digital transformation:
Area 1: Digitise the Core Processes (lower costs and increase efficiencies; operate with more agility; capture data and automate processes)
Area 2: Digitise external stakeholder interfaces (Remove friction in transactions, lower costs and capture data, create end-to-end customer experiences, collaborate with ecosystem partners)
Area 3: Discover & Scale Digital Businesses (Turn data into assets, offer automation enabled solutions, create digital platforms).
Managing Digital Transformation requires the systematic mapping of opportunities across these three areas. Leaders must first focus on Area 1, followed by Area 2 and 3. As such there must be a long term vision set for how the organisation will systematically leverage digital assets across these three areas, how investment and resourcing will be allocated with a 5 year horizon, and how to take your stakeholders on the journey to reach success.
Pontus is an Innosight Partner based in Singapore where he has worked extensively on innovation growth strategies and capabilities. He regularly advises senior managers on these topics particularly in Singapore, China, India, Thailand, Australia, New Zealand and the Philippines, helping organisations such as Johnson & Johnson, the Ayala Group, Caltex Australia, Manila Water and SCG.
As the co-author of the Harvard Business Review article “Build an Innovation Engine in 90 Days” published in 2014, and the 2016 MIT Sloan Review article “Next wave of business model in Asia”, Pontus has a keen interested in digital transformation and disruption and their impact on businesses across the world.
Peter Drucker is often quoted, but rarely discussed – so how can we execute on the challenge of aligning Culture with Business Strategy?
With Culture so often quoted as a core barrier to and critical element of business transformation, how do you redefine what your organisation stands for when each business silo has been on their own journey for so long?
Matt Boon is joined on stage with our global keynote and leaders from across the Australian business landscape, to discuss strategies for analysing and adjusting the culture of the technology department, as well as the broader business.