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Connected Cloud & DC Edge Post Event Report – Architecting Resilient Digital infrastructure, March 2019

In our complex and changing world, every company is now competing via technology and reinventing as a Digital Business.

However, nothing will work if the services, apps and data can’t connect over the network. Without the value chain of operators and service providers delivering the computer network and storage, we’d all be lost!

For our 2019 journey to the Edge we gathered 45 experts from the US, Europe, Asia and our own leading companies to deliver 24 keynotes, 4 panel sessions, and 11 closed door workshops around our theme of “Architecting Resilient Digital infrastructure.”.

Over the coming years of this 4th industrial revolution, IT Infrastructure will have its biggest transformations – spanning across multiple clouds, enterprise networks, data centres, and out to the intelligent edge.

If roughly 600 trillion gigabytes of new data is created each year, that’s +200% more traffic than current data centres can handle, and we’ve already seen more cloud outages in the last 12 months than ever before.

Some communications and IT networks are years behind and now new digital businesses need speed, performance and resilience.

Most of our community already struggle to maintain existing operations and legacy workloads – and now must adapt to new emerging technologies, Edge and 5G.

Many may be migrating to cloud, but still need their own computer, network, storage footprint – and an over-arching cloud strategy.

So whether you are a corporate head of IT, or Infrastructure, an architect, a head of engineering, Co-location, Cloud or Data Centre leader – your role is more important to our future than ever. Your challenge is to design, house, deploy, connect and scale all of this digital infrastructure – then deliver these services, app and network performance to hungry customers.

We hope that Connected Cloud & DC Edge helped you increase your ability, knowledge and relevance to do just this.

A pleasure to host you.

Jim Berry
CEO & Founder, ADAPT


Cloud is both a major initiative and a core challenge. The same is true of data and analytics as data volumes have grown, fuelled by social media, ease and low cost of storage, IoT, and emerging Edge initiatives.

When we weigh up the benefits of cloud versus traditional IT, financial considerations are always important. But it is more important to focus on how cloud can drive Improved and enhanced agility, and how it can give us the ability to address shifting workloads and balance the shifting demands on IT.

Demonstrate how cloud reduces the reliance on legacy and how it can improve operational effectiveness and efficiencies.

Many of us are migrating to cloud, but we still need our own compute, network, storage footprint, within an over-arching cloud and data centre strategy , Our challenge is to design, house, deploy, connect and scale all of this digital infrastructure – then deliver these services, applications and network performance to hungry customers, internal and external.

It is not getting any easier.

Cloud initiatives are at the top of most organisations’ investment priorities over the next 12 months: cost optimisation, migration, automation and management, performance monitoring and management, and cloud service governance.

Management is a key initiative – so how do we manage these diverse environments?

Has cloud made our lives easier? Has cloud freed up budget? Has cloud improved response times? Has cloud made vendor discussions and negotiations easier?

Sometimes the benefits are not as clear or as easy to articulate as we would like them to be. The reality is that cloud will continue to provide many benefits – but at the same time the demands and expectations on what we can deliver back to the organisation are increasing.

ADAPT data shows that many of us are grappling with a mix of in-house traditional data centres, private clouds, public cloud, colocation services, multi-cloud, orchestration and integration. The conversation has irreversibly shifted from “do we do cloud?” to “how much can we get in the cloud.”

Even mission critical applications are moving to the cloud. Not so long ago applications like ERP were regarded as the Crown Jewels, that would always remain on-premise. No longer.

The IT processing load mix is not expected to change significantly over the next two years. Core ERP and financials, and other mission-critical applications will decline slightly as a proportion of all IT processing, with slight increases in sales and marketing and in the use of IT to support the research and development function

The move is not large, put it does indicate a desire to use IT for more transformative areas of the business. It also reflects a growth in so-called ‘shadow IT’, where end user departments source their own applications.

In the pre-event survey, delegates were asked what attributes they value in a technology supplier. The most important are technical expertise and quality of products (both 4.7 out of 5) and value for money (4.6).

Ethical behavior and a good reputation (both 4.3 out of 5) are also highly rated. Less important are size (3.3), relationship with sales staff, and green and sustainability credentials (both 3.6).

A strong ANZ presence was a middle ranking factor (4.0).

Cloud, in its various forms, is fast replacing in-house processing. Delegates were asked what proportion of their total processing load is performed in-house in their own data centres, now and projected in two years’ time.

In just two years, the average in-house load is expected to drop from more than half (55%) to barely one third (35%). All types of cloud – public, private and hybrid – are projected to increase significantly.

These are significant numbers, and indicate that the move to cloud is accelerating, not slowing down.

At every CIO and Connected Cloud and Data Centre event, ADAPT asks delegates what they see as the key challenges in moving to cloud. The responses over the last few years have been very consistent, whether asked of data centre professionals or CIOs. The recurring themes:

Data security (Average 3.7 out of 5):  The various aspects of security rate as major concerns in many parts of ADAPT’s research. ADAPT believes many of the concerns about cloud security are misplaced – cloud supplier environments are in most cases more secure than in-house processing.

Security should not be addressed ass a separate issue but as a part of every conversation you have across all your initiatives. Expect the first question to always be about security. Make the technical focus relevant to the business focus.

Legal and compliance issues (3.7): Who owns the data? Where is it? Who is responsible if something goes wrong? As with security, the solutions to these issues are emerging, but concerns remain.

Unproven Return on Investment (3.6). Too many organisations look at cloud solely through a financial prism. – cost, rather than benefit. And many of the benefits are intangible, or at least difficult to quantify.

Cost/performance expectations (3.5): Ditto – take into accounts such factors as improved flexibility and agility, and the ability to manage costs.

Architectural challenges (3.3): Becoming less of an issue as the technology – and familiarity with it – improves.

Delegates were asked a number of questions about their IT budgets and their approach to new technologies. On average, just 17% of the IT budget is being used to transform the business, with most (62%) being spent on running the business (often know as ‘keeping the lights on’). The remainder (21%) is spent on growing the business – improving the way things are done now.

ADAPT believes one of the increasingly important missions of the IT function is to help transform the business, which needs to be reflected in the IT spend. That means in the first instance introducing greater efficiencies into run the business activities, feeing up this budget for transformational activities.

Nearly one third (31%) say that their organisations tend to wait until new technologies are proven before adopting them, but nearly half said they innovate in-house or are early adopters of technology developed by others (both 24%).

Compare these findings with the CIO’s most important business priorities-  technology investments for better business outcomes (mentioned by 84% of delegates) and improving operational effectiveness (82%). Priorities, budgets and approaches are largely in tune – but there are constant demands to move efforts towards the transformational end of the spectrum.

Connected Cloud & DC Edge Event Presentations

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AGL Energy – Head of Enterprise Architecture
Air New Zealand Limited – CTO
Air New Zealand Limited – Head of Architecture
AirTrunk – Chief Executive Officer
AirTrunk – Technical Director – Solutions Architecture & Connectivity
Alibaba Cloud – Head of Channels and Alliances ANZ
Allegis Group – IT Operations Manager
Allens – IT Infrastructure Manager
Alliance SI – National Manager
Ardent Leisure Group – Group IT Manager
AREA3 Pty Ltd – MD
Arup – Associate
Ashurst Australia – Partner, Energy and Infrastructure
Aurecon – Associate
Aurecon – Director, Technical Built Environment
Aurecon – Senior Mechanical Engineer
Aurecon – Technical Director, Buildings of the future and Expertise Leader – Data & ICT Facilities
Australia Post – National Manager, Data Centre Facilities & Operations
Australian Bureau of Statistics – Branch Head, Technology Infrastructure Delivery
Australian Data Centres – Facilities Manager
Australian Data Centres – General Manager
Australian Federal Police – Head of Infrastructure & Operations
Australian National University – Manager, Data Storage Services
Australian Taxation Office – Assistant Commissioner Service Operations
AustralianSuper – Snr Analyst
Ballarat Health Services – CTO
Banjo’s Corporation PTY – Head of Information Technology
Bank of Queensland – Chief Engineer
BaptistCare NSW & ACT – Infrastructure Manager
Bendigo Health Care Group – Director, ICT Architecture
Bolton Clarke – Infrastructure Team Leader
Bolton Clarke – TBC
BSA – Manager, IT Infrastructure
Bulletproof – Head of Enterprise Services
Bupa Australia – Senior Enterprise Architect, IS
Canberra Data Centres – CEO
Cardno – Manager, IT Infrastructure APAC
carsales.com – ETS Support Manager
Catholic Education Office, Diocese of Parramatta – Head of System & Implementation
Catholic Healthcare – Head of IT Operations
Citigroup Pty Ltd – Director Head of Small Caps
Cleanaway Waste Management – Head of IT Infrastructure & Security
Cloud Industry – Executive Account Manager
CLSA Australia Pty Ltd – Head of Telecom, Media & Technology Research
Collard Maxwell Architects – Managing Director
Collard Maxwell Architects – Project Architect
Consultancy – Associate Partner
Consultancy – Founder
Cook Medical – Director, IT, Asia Pacific
CSIRO – Data Storage & Facilities Specialist
CSIRO – Manager, Data Centre Services
Cushman & Wakefield – Head of Infrastructure – APAC and Greater China
Data#3 – Operations Manager
Data#3 – Operations Technical Team Lead
Datacom – National Data Centre General Manager
DB Schenker Australia – CIO ANZ
Deloitte Touche Tohmatsu – Head of Cloud Technologies
Department of Agriculture, Fisheries and Forestry Queensland – Director ITP Operations
Department of Justice and Regulation, VIC – Chief Architect, Emergency Management Victoria
Department of Transport – ICT Business Partner
Department of Transport and Main Roads – Director, Infrastructure & Cloud
Digital Realty – Asset Manager
Digital Realty Trust – VP Design APAC
DXC Technology – Director, Managed Computing Services
Ecolab Australia Pty Ltd – APAC IT Infrastructure Manager
Epworth Healthcare – CTO
Ericsson Telecommunications (Singapore) – Edge Computing Engineering
EY Australia – APAC Cloud Enablement and Compute Services Lead
Fairfax Media – CTO/ Director, Internal Hosting and Finance Systems
Flinders University – Associate Director, Infrastructure Services
Foxtel – Director of Infrastructure & Operations
Frontier DC – CEO
Fujitsu Australia – Head of Data Centre Services Oceania
George Weston Foods – Infrastructure Operations Manager
Gold Coast Hospital and Health Service – Manager, Data Centres
Gold Coast Hospital and Health Service – Manager, Software Development & Enterprise Architect
Goldman Sachs & Partners Australia – Analyst
Goldman Sachs & Partners Australia – Portfolio Manager
Goldman Sachs & Partners Australia – VP Equity Research
Goodman Fielder – Enterprise Architect
Goodstart Early Learning – Project Manager, Technical Architect, Cloud Transformation
GPT Group – Head of IT Operations
Greenbox Architecture Pty Ltd – Director
Greenbox Architecture Pty Ltd – MD
HammondCare – ICT Systems Administrator Lead
Hanson Australia – Project / Portfolio Manager APAC
Hutchinson Builders – Building Services Manager
Hutchinson Builders – ESD Manager
Hutchinson Builders – Project Manager
Hutchinson Builders – Senior Services Manager
Hutchinson Builders – Services Engineer
Hutchinson Builders – Services Manager
Hutchinson Builders – Team Leader
IAG – EGM Digital Technology
IAG – EGM Infrastructure
IAG – EM, Compute & Storage (Group Technology)
IBM Australia – Data Centre MS&SL APAC
Icon Group – Head of IT Operations
Ipswich City Council – City Digital Officer
iSeek – COO
James Cook University – Head of ICT Infrastructure Services
JBS Australia – Manager, Infrastructure
K&S Corporation – Senior IT Operations Manager
L1 Capital – Investment Analyst
LendLease – Head of Infrastructure Services, Global ICT
Linesight – Associate
Linesight – Managing Director
Linfox – Technology Manager
Linfox Armaguard – Group Manager – IT Operations
Linfox Armaguard – Head of Infrastructure
Lion Co – Enterprise Infrastructure Architect
Macquarie Telecom – VP Sales
Mater Health Services – Director, ICT Customer Experience
McConnell Dowell – Group IT Infrastructure Manager
Medibank Private – Head of Infrastructure Services, Technology & Operations
Melbourne Airport – Manager, ICT Planning and Governance
MetLife Insurance – IT Operations Manager
Metro North Hospital and Health Service – Deputy CIO
Minor DKL Food Group Pty Ltd – Infrastructure services Lead
MIRVAC – Group Manager, IT Operations & Service Delivery
Monash University – Head of Infrastructure and Cloud
National Australia Bank – Founder, NAB Cloud Guild
National Australia Bank – Head of Application and Cloud Platforms
Navitas – Global Server Manager
NEXTDC – Chief Customer Officer & Executive Vice President of Technology
NEXTDC – Head of Engineering
O-I Asia Pacific – IT Operations Manager
OrionVM – Co-Founder & CEO
PepsiCo Asia Pacific Region – Demand Manager – Network and Compute
Perpetual Limited – Senior Enterprise Infrastructure Architect – Infrastructure Transformation
Pitcher Partners – IT Director
Port of Brisbane – Enterprise Architect
Pulse DC – Business Development Executive
Puma Energy – IT Infrastructure Regional Lead (MEAP)
PWC – Head of Cloud Services
Qantas – Cloud Domain Owner
Qantas – Group Infrastructure and Applications Domain Owner
Qantas – Lead Enterprise Architect
Qantas – Senior Manager for Cloud, Infrastructure and Applications
Queensland Airports Limited – GM, Technology & Innovation
Queensland Health – CTO
Ramsay Healthcare – Senior Manager – Infrastructure & PMO
Ray White Group – Head of IT Operations
Regal Funds Management – Investment Analyst
Rio Tinto – IS&T Business Partner – Pacific Operations
RMIT – Director, Technology – University Operations
Roxtec – Technical Sales Engineer
RSM Australia – Manager, Infrastructure
Salmat – Group Manager, IT Infrastructure & Operations
SEQWater – Architecture and Security Lead
Servers Australia – CTO
Singtel Optus – Director Infrastructure Strategy and Architecture
Singtel Optus – Director Infrastructure Technology
Springfield City Group – Head of DC
Star Entertainment Group – GM IT Operations
Strategic Directions – Director
Strategic Directions – Principle Advisor, Data Centres
SUEZ Australia & New Zealand – Head of IT Infrastructure & Operations
SUEZ Australia & New Zealand – Senior Systems Engineer
SUEZ Australia & New Zealand – Service Desk and Network Engineer
SUEZ Australia & New Zealand – Systems Engineer
Suncorp – Executive Manager Infrastructure Architecture & Design
Sunshine Coast Regional Council – Lead Advisor – Technical SCIBN Project
Sunsuper – Head of Enterprise Architecture
SureBridge IT – Technical Account Manager
Sydney Airport – Head Enterprise Architect
Sydney Local Health District – Director, Corporate Information Systems
Tech Research Asia – Director
Tech Research Asia – Lead Analyst
TEG – Head of Enterprise Architect
Television New Zealand – GM, Technology / CTO
Telstra – GM Cloud/SDN/NFV Technology Strategy
Telstra – Managed Data Centre
Thales Australia – Manager, IT Strategy and Architecture
The Australian Red Cross Blood Service – Senior Solution Architect, Strategy and Architecture, ICT
The Data Centre – Managing Director
The Smith Family – Cloud Services & Systems Manager
Tyro Payments – Director, Engineering
Unilever – ANZ Infrastructure Manager
UniSuper – Manager, Equities
University of Melbourne – Director of Enterprise Architecture
University of New South Wales – Manager, Data Centre
University of Technology Sydney – Deputy CIO, Infrastructure and Operations
University of Western Australia – CIO
UNSW Global – Team Leader, IT Infrastructure
Veolia Environmental Services – Head of IT Infrastructure Security and Cloud
Victoria Police – Principal Enterprise Architect
Village Roadshow – Infrastructure Architect
Virgin Australia – Group Head of Infrastructure
Virgin Australia – Head of Infrastructure + Data
Virtus Health – Head of ICT
Vita Group – IT Operations Manager
Vodafone Hutchison Australia – Infrastructure / Cloud Network Service Architecture Manager
Water NSW – Manager ICT Operations
Waterman AHW – Managing Director
Western Sydney Airport – Executive Manager Architecture and Strategy
Western Sydney University – Associate Director IT Operations
Westpac Banking Corporation – Chief Architect, Cloud & Infrastructure
Willow – Systems Manager
Wilmar Sugar Australia Limited – IT Infrastructure Architect
Woolworths – Head of Architecture – Enterprise Domain
Work Health Group – Manager, ICT
Yancoal Australia – Manager, ICT Infrastructure Services

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