Who owns Employee Experience?

Employee experience must be jointly owned by managers and employees. It still comes down to building and maintaining relationships between managers and employees in order to personalise and empower the employee experience.

REA Group’s Chief People and Sustainability Officer, Mary Lemonis, discusses how technology can enhance employee engagement by promoting connection and enabling shared value. Havrilla points out, that technology should allow employees to make decisions and take action.

She states that sometimes technology has made our lives more difficult. People must know what to do and why, and be held accountable for the outcome, not the output. MIT CISR’s Research Scientist, Kristine Dery believes that it is crucial to measure value in a hybrid model.

According to ANZ Bank’s Technology Executive, Vinit Jha, employee experience is a blend of culture, technology, and environment. When using data to track employee experience, monitoring performance is not the goal, rather helping employees become aware of what they’re missing and how their time is being used.

In this way, data can be used for individual choices about what to change and how to change it.

 

Best Practices for Hybrid EX

Kristine Dery believes we need to create technology that not only supports the work you’re doing, but also enables you to be actively involved in redesigning how your work is done, and it needs to be as easy to use for employees as it is for the customers.

Vinit Jha believes there are four key areas:

  1. Invest in digital wellbeing, people and culture
  2. Involve people in decision-making through human-centred design
  3. Inspire using tools fit for purpose
  4. Embrace and accelerate digital change

 

Key Takeaways:

  • Personalising and empowering employee experience comes down to the quality of the manager/employee relationship by building trust and connection.
  • Technology needs to help employees make decisions and take action. It should be easy to use and allow for choice.
  • Use data to measure employee engagement and focus, not as a form of compliance but to highlight areas that might be missing and allow for personalised choice in how we work based on data insights.
Contributors
Peter Hind Principal Research Analyst
Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas... More

Peter Hind has spent the last 25 years as an analyst and commentator on the ICT industry. He says his primary areas of interest are the potential of technology to transform the way organisations operate, the change management obstacles executives encounter in realising this potential and the tactics and techniques leaders have deployed to overcome these difficulties.

Peter now takes on multiple roles within ADAPT including the moderation of private events and roundtables, interviewing business executives about the strategies they are pursuing and assisting with the structuring of our delegate surveys and the interrogation and analysis of ADAPT’s treasure trove of end-user and C-level data

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Chris Havrilla Top 100 HR Tech influencer, Top-25 Global Consultancy influencer and Global VP Talent & Product Strategy at Oracle
Chris has worked diligently through her career with business and HR leaders—as an internal HR or HR strategy/technology practitioner, Consultant/Adviser, or Researcher/Analyst... More

Chris has worked diligently through her career with business and HR leaders—as an internal HR or HR strategy/technology practitioner, Consultant/Adviser, or Researcher/Analyst —on radically improving talent strategy, technology, and leadership—as well as the tech vendors who serve them.

With a unique blend of technical, HR practitioner, business and vendor experience, she laughingly describes herself as a bit of a talent, HR Tech and Future of Work “whisperer”. Chris has a degree in MIS, with a concentration in AI, from the UGA Terry College of Business. She loves figuring out how the latest trends and innovations in data, tools, and technology can help change the face of HR and the world of work.

She will say technology and data does play a huge role in how we make work better for people and people better at work — and not just be the work. And that humans are the ones who ask questions, solve problems, and take actions — with tools/technology in hand. Chris loves helping companies and people think about their outcomes — ask the right questions — determine technology and data strategy — and how it should all be utilized and applied to get their desired outcomes. She doesn’t profess to have the answers, but how to help you solve for them.

Chris was named as an Onalytica recent research report, “Who’s Who in Future of Work?” as well as their “Top 25 Global Consultancies Influencers” research study across all C-Suite topic categories — including the AI, emerging tech, and future of work sub-categories. She is also featured in Human Resource Executive® and the HR Technology Conference annual Top 100 HR Tech Influencers list, which recognizes individuals from the HR, technology, and business communities who are impacting the state and future direction of HR technology.

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Dr Kristine Dery Research Scientist at MIT CISR
Dr. Kristine Dery is a Research Scientist at MIT Sloan School of Management in the Center for Information Systems Research (MIT CISR).... More

Dr. Kristine Dery is a Research Scientist at MIT Sloan School of Management in the Center for Information Systems Research (MIT CISR).
Kristine leads MIT CISR’s research on the Future-ready Workforce that provides leaders with insights into what it takes to equip employees with the digital tools and the skills, capabilities and ways of working to be effective in a digital world. Her previous research has explored the employee experience in the context of Agile Ways of Working, Virtual Connectivity, and also what it takes to attract and retain the Talent with the digital skills to successfully deliver on the challenges of new digital business models. She works closely with research colleagues at MIT CISR to ensure that her research is integrated into broader conversations around digital transformation.

In addition to her research portfolio, Kristine works closely with senior management teams and boards of large organizations in AsiaPac to capture value from MIT CISR research as they wrestle with the challenges of digital transformation.

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Mary Lemonis Chief People Officer at REA Group
Mary is responsible for the Group’s people strategy across its global network. She leads teams across business partnering, talent acquisition, remuneration, organisation... More

Mary is responsible for the Group’s people strategy across its global network.

She leads teams across business partnering, talent acquisition, remuneration, organisation development and HR operations. With more than 20 years’ experience in HR, Mary is passionate about realising enterprise value and growth by creating an exceptional employee experience. Mary joined REA from Campbell Arnott’s where she was the Vice President – Human Resources for Asia Pacific for eight years, and worked in a variety of senior HR roles with Campbell Soup Company both in Australia and the US. Mary holds a Bachelor of Manufacturing Management from the University of Technology Sydney and is a founding member of the International Women’s Forum Australia.

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Vinit Jhaa Domain Lead Employee Experience, Technology at ANZ Bank
Vinit has a track record of accomplishment in enabling corporations to address complex enterprise-wide technology and business challenges. This has included translating... More

Vinit has a track record of accomplishment in enabling corporations to address complex enterprise-wide technology and business challenges. This has included translating digital innovations to achieve exceptional business outcomes, leading digital transformations, overhauling business processes, and managing the introduction of next-generation technology solutions.

He has managed global Agile deployments and formulated strategies to implement large systems in the Digital Workplace, Identity and Access Management, Enterprise Mobility, Customer Experience, eCommerce, and eHealth verticals. The enterprise programs Vinit has led has increased efficiency and reduced duplication.

His expertise encompasses cloud computing, machine learning, predictive analytics, mobility, user experience, the Internet of Things, identity and access management, collaboration tools and services, and end user compute services.

The initiatives Vinit has led has had an impact at the strategic level and have included managing multi-million-dollar budgets and large geographically dispersed multidisciplinary teams. He also has a reputation for advanced skills defining, aligning, and executing transformations in large organisations, which has included guiding the integration of mergers and acquisitions to optimise synergies.

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Culture Skills Leadership